Old mutual delaying my 2pot saving withdrawal

I'm honestly now fed up with old mutual and staff that has been delaying my 2pot saving funds I DID A WITHDRAWAL ON 15TH OF SEPTEMBER WE ARE NOW IN NOVEMBER I WAS SUPPOSED TO RECEIVE MY FUNDS IN OCTOBER ALREADY BUT. SOMEHOW IM STILL WAITING the feedback am getting is so insufficient and inconsistent everything I call they giving me different stories about my account number BUT I SENT THEM AN EXACT COPY OF MY ACCOUNT INFORMATION AS REQUESTED BY THEM IN SEEEEEEEEPTEEWWMBER ALREADY . WHAT IS THE PROBLEM? HOW MUCH LONGER MUST I DAMN WAIT!!!!!!JEEZ THIS SO FRUSTRATING IM IVE SPOKEN TO A FEW PEOPLE OVER THE PAST WEEK BUT IT DOESNT SEEM LIKE THEY DONT KNOW WHAT THEY DOING OR SOMEBODY AMBEZZLED MY MONEY.A WAS NOT GONNE COMPLAIN BUT NO NO AM NOT HAPPY WITH THE SERVICE AM GETTING!!!!!!