Old Mutual Delay tactics on payment of Claim

I've lost all confidence in Old Mutual & the sad part is that I rated them quite highly in a recent survery I took, which I regret.<br> <br> On 9/11/2015 I tried to submit a claim for my grandmother's funeral cover and was told it had lapsed...long story short that was eventually sorted out after I showed proof on who was at fault. I eventually submited claim documents on 02/12/2015. Since then I've been calling the call centre tried to find out about the status of my claim. Every consultant I've spoken to has promissed that they'll escallate the matter. I've just spoken with one of their consultants who seems to be irritated by the fact that I keep pointing out that they keep saying they're escallating it and yet he himself couldn't see any sign of an escallation.<br> <br> As a funeral cover provider Old Mutual has failed dismally, the key of a funeral cover is so that you can bury your loved ones with dignity hence the need for quick processing and payout. right now I need to find out if there's a way I can cancell the other policies I have without loosing the premiums I've already payed.