DN
Duduzile N
1 reviews | Active since Jan 2021
10 Apr 2026, 18:29
Old Mutual Delay & No Feedback on Retirement Payout – ***
I am extremely disappointed with the lack of communication and service from Old Mutual regarding my retirement annuity payout.
I was advised that it would take 5–7 working days to confirm the payout amount. I have already submitted all the required documents, yet I have received no feedback or updates.
It is now beyond the indicated timeframe, and despite following up, I am still left without any clarity on:
The status of my request Whether my documents have been received and accepted The amount payable to me
This is unacceptable, especially considering the importance of retirement funds.
Reference Number: ***
I urgently request:
Confirmation that all my documents have been received An update on the status of my request Confirmation of the payout amount and timeline
I would appreciate immediate attention to this matter.
Regards, Mrs Duduzile Ntuli
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
10 Apr 2026, 19:03Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Apr 2026, 19:03
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
DN
Duduzile N's updateReviewer Update
11 Apr 2026, 16:23Thank you, I look forward to your assistance
DN
Duduzile N's update11 Apr 2026, 16:23
Reviewer Update
Thank you, I look forward to your assistance
Old Mutual's replyOfficial
12 Apr 2026, 03:39Our team will be in touch during working hours.
Old Mutual's reply12 Apr 2026, 03:39
Official
Our team will be in touch during working hours.
DN
Duduzile N's updateReviewer Update
15 Apr 2026, 18:02Again. I look forward to your assistance
DN
Duduzile N's update15 Apr 2026, 18:02
Reviewer Update
Again. I look forward to your assistance
DN
Duduzile N's updateReviewer Update
18 Apr 2026, 15:55Since my initial complaint on 10th April in this platform, this matter still remains unresolved and I have not received any further updates.
I acknowledge that there are internal processes involved; however, ongoing communication and progress updates are essential—especially given the importance and urgency of retirement funds.
The last feedback I received was that the tax directive had been obtained and that payment was being processed and sent for authorisation. Since then, despite following up, I have not received confirmation that:
* The payment has been finalised
* The payout amount has been confirmed
* A clear timeline for completion has been provided
This lack of communication is concerning and unacceptable.
I once again request:
* A clear status update on my payment
* Confirmation of the payout amount
* A definite timeline for when the funds will be paid
I would appreciate urgent attention and consistent updates until this matter is fully resolved.
Regards,
Mrs Duduzile Ntuli
I acknowledge that there are internal processes involved; however, ongoing communication and progress updates are essential—especially given the importance and urgency of retirement funds.
The last feedback I received was that the tax directive had been obtained and that payment was being processed and sent for authorisation. Since then, despite following up, I have not received confirmation that:
* The payment has been finalised
* The payout amount has been confirmed
* A clear timeline for completion has been provided
This lack of communication is concerning and unacceptable.
I once again request:
* A clear status update on my payment
* Confirmation of the payout amount
* A definite timeline for when the funds will be paid
I would appreciate urgent attention and consistent updates until this matter is fully resolved.
Regards,
Mrs Duduzile Ntuli
DN
Duduzile N's update18 Apr 2026, 15:55
Reviewer Update
Since my initial complaint on 10th April in this platform, this matter still remains unresolved and I have not received any further updates.
I acknowledge that there are internal processes involved; however, ongoing communication and progress updates are essential—especially given the importance and urgency of retirement funds.
The last feedback I received was that the tax directive had been obtained and that payment was being processed and sent for authorisation. Since then, despite following up, I have not received confirmation that:
* The payment has been finalised
* The payout amount has been confirmed
* A clear timeline for completion has been provided
This lack of communication is concerning and unacceptable.
I once again request:
* A clear status update on my payment
* Confirmation of the payout amount
* A definite timeline for when the funds will be paid
I would appreciate urgent attention and consistent updates until this matter is fully resolved.
Regards,
Mrs Duduzile Ntuli
I acknowledge that there are internal processes involved; however, ongoing communication and progress updates are essential—especially given the importance and urgency of retirement funds.
The last feedback I received was that the tax directive had been obtained and that payment was being processed and sent for authorisation. Since then, despite following up, I have not received confirmation that:
* The payment has been finalised
* The payout amount has been confirmed
* A clear timeline for completion has been provided
This lack of communication is concerning and unacceptable.
I once again request:
* A clear status update on my payment
* Confirmation of the payout amount
* A definite timeline for when the funds will be paid
I would appreciate urgent attention and consistent updates until this matter is fully resolved.
Regards,
Mrs Duduzile Ntuli
Old Mutual's replyOfficial
19 Apr 2026, 09:29Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Kind regards,
Old Mutual's reply19 Apr 2026, 09:29
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Kind regards,
DN
Duduzile N's updateReviewer Update
22 Apr 2026, 19:18Good day,
I would like to confirm that this matter has now been resolved and the payment has been received.
Thank you to Amanho for your assistance and for seeing this through to completion. Your support is appreciated.
Kind regards,
Mrs Duduzile Ntuli
I would like to confirm that this matter has now been resolved and the payment has been received.
Thank you to Amanho for your assistance and for seeing this through to completion. Your support is appreciated.
Kind regards,
Mrs Duduzile Ntuli
DN
Duduzile N's update22 Apr 2026, 19:18
Reviewer Update
Good day,
I would like to confirm that this matter has now been resolved and the payment has been received.
Thank you to Amanho for your assistance and for seeing this through to completion. Your support is appreciated.
Kind regards,
Mrs Duduzile Ntuli
I would like to confirm that this matter has now been resolved and the payment has been received.
Thank you to Amanho for your assistance and for seeing this through to completion. Your support is appreciated.
Kind regards,
Mrs Duduzile Ntuli