Old Mutual delay in resolving claim

I claimed against my hospial and medical insurance at Old Mutual, submitting the clain on the 28 of January 2015.<br> <br> On the 22 of February Old Mutual send a letter to my intermediary requesting additional documentation This was provided more than 2 weeks ago.<br> <br> Each enquiry through my intermediary has resolted in the same answer - \the claim is with the assesors". I am unable to get any answer from Old Mutual on when the claim will be resolved - my only conclusion is that Old Mutual benefits financially by dragging out claims as long as possible.<br> <br> In sharp contrast"