Old Mutual - Deducts Money For Cancelled Policy.

Please be advised that I refuse to join a pool of number of people who logged their complaints against Old Mutual and still haven't their concerns resolved. Ref Nr CEA ***

I have given an instructions earlier April that I would like cancel the mentioned funeral plan and the amount debited should be refunded back into my account holder., after that I had received a confirmation that the policies have been cancelled and I have never received any communication about refund till I had to make a follow up.

Last month you debited again after you have confirmed that those policies have been cancelled l. The question is why do you collect a premium for a policy that is cancelled? Two weeks ago I have sent an email you decide to respond me to with SMS that stop order cancells after three month.

In terms of affordability I am unable to switch to different competitor because of this nonsense. I request the internal ombudsman to intervene in this matter and have those two month premiums refunded to me into my nominated nedbank current account which is ***

There is no where under policy documents that state that I will have to wait for three month for old mutual to make deductions then after three month I will be refunded. Was this an investment or funeral plan?

I want that money to be paid into my account immediately failure to do so I will escalate this complaint to the ombudsman