ZM
Zainab M

1 reviews | Active since Apr 2025

14 Nov 2025, 09:46

Old Mutual deducting money from salary without consent for a policy not known.

Old Mutual Schemes has been deducting money from salary for 3 months now without my consent.When you call them they do not answer nor do they attend to you. Then when you do reach out to them the names that appear on these policies are not even your family members all details are wrong accept for ID number of which I do not even know how they access it nor how they access my payout number on persal this people are doing ***** with no systems in place to verify people's information. The brokers they are using are getting out information from someone for sales and it is all very wrong because this is our salary they are playing with. This is nonsense on serious note because the procedure of getting a refund is lengthy and time consuming you should now do a long process for something you did not even agree to in the first place.

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Replies (1)
Old Mutual
Old Mutual's reply14 Nov 2025, 11:18
Official
Good day Zainab M,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management