Old Mutual declines in processing claim 66321/78

On the 21st of January I've had an operation on my right hand, 3fingers were operated on repairing tendons. I have the Green light policy since 2012. After the operation I had put forth my claim with Green light following a phone call saying there can not process because I have not lost my hand. I have lost the usage needing help bathing, going to the toilet, combing my hair and daily functions using my laptop etc. When signing up with the old mutual it was specifically for events such as these where im not able to work which my company did not want to pay me for the period I've been booked of. I was assured that this policy will cover if anything of this sort should happen, Today,i'm completely shut down by the Old mutual Green light policy refusing to review my case. I've had another operation on the 15th of April and have been of work since than. I've been paying for this policy for three years and when an unexpected event has happened to me im at a lost. I sure do hope Old mutual can see how utterly wrong and insincere the cold methods are. The only institute who gains is Old Mutual from my monthly payments. I have yet to cancel this policy but I've paid for 3years in a row.