P
Prince
1 reviews | Active since Apr 2024
11 Jun 2026, 09:04
Old Mutual debited my money without my consent!
Old Mutual debited my money for the funeral policies I cancelled a long time ago. When going to the branch to inquire, I've been advised that my policies have lapsed as a result of nonpayment. I requested the refund for the money debited without my consent, and I have been told that I can only get the refund after 11 working days. How do you take my money without my consent, and when I want it back to make ends meet, you tell me I will get it at a time determined by you? How must I survive?
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Old Mutual's replyOfficial
11 Jun 2026, 12:37Good day
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Jun 2026, 12:37
Official
Good day
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management