RR
Reaper R
1 reviews | Active since Apr 2024
29 Aug 2025, 15:55
Old Mutual Debited My Account Twice Without Consent!
I am extremely disappointed with Old Mutual. Without my authorization, they debited money from my account — not once, but TWICE. This is completely unacceptable and feels like theft.
I did not sign or consent to any agreement for these deductions. Instead of protecting their clients, Old Mutual has shown negligence and disregard for customer trust.
I demand an immediate refund of every cent taken without my permission and a formal explanation for this misconduct. If this is not resolved urgently, I will have no choice but to escalate the matter further.
Old Mutual, you cannot keep taking people’s hard-earned money without consent. This is *********, unprofessional, and needs to stop.
Helpful (0)
Replies (6)0
Replies (6)RR
Reaper R's updateReviewer Update
29 Aug 2025, 15:57What's worse is that I asked that ****ing illiterate woman to wait until I get everyone I want to cover to give me their ID numbers. I don't even know whose covered on this policy
RR
Reaper R's update29 Aug 2025, 15:57
Reviewer Update
What's worse is that I asked that ****ing illiterate woman to wait until I get everyone I want to cover to give me their ID numbers. I don't even know whose covered on this policy
Old Mutual's replyOfficial
29 Aug 2025, 16:47Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Aug 2025, 16:47
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
RR
Reaper R's updateReviewer Update
30 Aug 2025, 06:02Your apology is noted, but I am not satisfied until this matter is resolved. Old Mutual took my money without my consent twice, and I demand an immediate refund of the full amount taken.
I should not have to chase after my own money. I expect a clear timeline for when the funds will be returned, not just an apology and an investigation. If this is not resolved promptly, I will have no choice but to escalate this further with the FSCA (Financial Sector Conduct Authority) and the Ombudsman for Long-Term Insurance.
I expect a proper resolution and my money refunded without delay.
I should not have to chase after my own money. I expect a clear timeline for when the funds will be returned, not just an apology and an investigation. If this is not resolved promptly, I will have no choice but to escalate this further with the FSCA (Financial Sector Conduct Authority) and the Ombudsman for Long-Term Insurance.
I expect a proper resolution and my money refunded without delay.
RR
Reaper R's update30 Aug 2025, 06:02
Reviewer Update
Your apology is noted, but I am not satisfied until this matter is resolved. Old Mutual took my money without my consent twice, and I demand an immediate refund of the full amount taken.
I should not have to chase after my own money. I expect a clear timeline for when the funds will be returned, not just an apology and an investigation. If this is not resolved promptly, I will have no choice but to escalate this further with the FSCA (Financial Sector Conduct Authority) and the Ombudsman for Long-Term Insurance.
I expect a proper resolution and my money refunded without delay.
I should not have to chase after my own money. I expect a clear timeline for when the funds will be returned, not just an apology and an investigation. If this is not resolved promptly, I will have no choice but to escalate this further with the FSCA (Financial Sector Conduct Authority) and the Ombudsman for Long-Term Insurance.
I expect a proper resolution and my money refunded without delay.
Old Mutual's replyOfficial
30 Aug 2025, 09:16Good day Reaper R,
Thank you for your response. We fully acknowledge the seriousness of your concern and understand your expectation for a swift resolution. Please be assured that your case has been prioritised, and our team is working to finalise the investigation so that the refund process can be addressed.
Our team will be in direct contact with you during business hours to provide clarity on the next steps and timelines.
Kind regards
Old Mutual Complaints Management
Thank you for your response. We fully acknowledge the seriousness of your concern and understand your expectation for a swift resolution. Please be assured that your case has been prioritised, and our team is working to finalise the investigation so that the refund process can be addressed.
Our team will be in direct contact with you during business hours to provide clarity on the next steps and timelines.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Aug 2025, 09:16
Official
Good day Reaper R,
Thank you for your response. We fully acknowledge the seriousness of your concern and understand your expectation for a swift resolution. Please be assured that your case has been prioritised, and our team is working to finalise the investigation so that the refund process can be addressed.
Our team will be in direct contact with you during business hours to provide clarity on the next steps and timelines.
Kind regards
Old Mutual Complaints Management
Thank you for your response. We fully acknowledge the seriousness of your concern and understand your expectation for a swift resolution. Please be assured that your case has been prioritised, and our team is working to finalise the investigation so that the refund process can be addressed.
Our team will be in direct contact with you during business hours to provide clarity on the next steps and timelines.
Kind regards
Old Mutual Complaints Management
RR
Reaper R's updateReviewer Update
02 Sept 2025, 06:04Your response is noted, but I must point out that your actions so far contradict your words. On Friday, your own consultant confirmed that money was deducted, instructed me to close the account, and assured me the funds would be reversed. Yet I later received a message claiming no deductions were made and that I do not even have an account with Old Mutual.
This inconsistency is unacceptable and shows a lack of accountability. I have already provided proof of the unauthorized deduction from my bank statement dated 29 August this morning. I expect:
1. A clear written explanation of how this “error” occurred.
2. Immediate reversal of the funds.
3. Proof of reversal within 3 business days.
Empty promises will not resolve this matter. If I do not see action within the given timeframe, I will escalate to the Ombudsman for Long-Term Insurance and take legal steps without any further notice or communication.
This inconsistency is unacceptable and shows a lack of accountability. I have already provided proof of the unauthorized deduction from my bank statement dated 29 August this morning. I expect:
1. A clear written explanation of how this “error” occurred.
2. Immediate reversal of the funds.
3. Proof of reversal within 3 business days.
Empty promises will not resolve this matter. If I do not see action within the given timeframe, I will escalate to the Ombudsman for Long-Term Insurance and take legal steps without any further notice or communication.
RR
Reaper R's update02 Sept 2025, 06:04
Reviewer Update
Your response is noted, but I must point out that your actions so far contradict your words. On Friday, your own consultant confirmed that money was deducted, instructed me to close the account, and assured me the funds would be reversed. Yet I later received a message claiming no deductions were made and that I do not even have an account with Old Mutual.
This inconsistency is unacceptable and shows a lack of accountability. I have already provided proof of the unauthorized deduction from my bank statement dated 29 August this morning. I expect:
1. A clear written explanation of how this “error” occurred.
2. Immediate reversal of the funds.
3. Proof of reversal within 3 business days.
Empty promises will not resolve this matter. If I do not see action within the given timeframe, I will escalate to the Ombudsman for Long-Term Insurance and take legal steps without any further notice or communication.
This inconsistency is unacceptable and shows a lack of accountability. I have already provided proof of the unauthorized deduction from my bank statement dated 29 August this morning. I expect:
1. A clear written explanation of how this “error” occurred.
2. Immediate reversal of the funds.
3. Proof of reversal within 3 business days.
Empty promises will not resolve this matter. If I do not see action within the given timeframe, I will escalate to the Ombudsman for Long-Term Insurance and take legal steps without any further notice or communication.
Old Mutual's replyOfficial
02 Sept 2025, 07:52Good Day Reaper R, we understand your frustration and sincerely apologise for the inconsistencies and misinformation you've received, we are committed to resolving it immediately.
To address your concerns:
We are launching a full investigation into how this unauthorised deduction occurred and why contradictory information was provided.
We are prioritising the reversal of the deducted funds.
You will receive proof of the reversal within 3 business days.
We sincerely hope to resolve this matter for you within the given timeframe.
Kind regards
Old Mutual Complaints Management
To address your concerns:
We are launching a full investigation into how this unauthorised deduction occurred and why contradictory information was provided.
We are prioritising the reversal of the deducted funds.
You will receive proof of the reversal within 3 business days.
We sincerely hope to resolve this matter for you within the given timeframe.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Sept 2025, 07:52
Official
Good Day Reaper R, we understand your frustration and sincerely apologise for the inconsistencies and misinformation you've received, we are committed to resolving it immediately.
To address your concerns:
We are launching a full investigation into how this unauthorised deduction occurred and why contradictory information was provided.
We are prioritising the reversal of the deducted funds.
You will receive proof of the reversal within 3 business days.
We sincerely hope to resolve this matter for you within the given timeframe.
Kind regards
Old Mutual Complaints Management
To address your concerns:
We are launching a full investigation into how this unauthorised deduction occurred and why contradictory information was provided.
We are prioritising the reversal of the deducted funds.
You will receive proof of the reversal within 3 business days.
We sincerely hope to resolve this matter for you within the given timeframe.
Kind regards
Old Mutual Complaints Management