Old Mutual Debit order nightmare!

I have had a family Policy with Old Mutual since 2013 and all went well. The problem started when I requested that they change the debit order date in November, but my financial advisor failed to action my request. The debit order then returned unpaid as a result. I sent a follow up message that a double debit be done as there was enough funds, that also did not happen as the debit order was not taken, and the date remained, again it was sent on the wrong date in January and by then there was no funds in the account.

On two occasions I called Old Mutual in Feb 2024, and I was then advised that my policy of 11 years lapsed, mind you, I have never claimed from this policy and was paying a premium of over R1000. As sad as it was, I tried to resuscitate the policy and I was declined. The issue here is the debit orders that continue to debit on this wrong date and return unpaid as there is no funds now on this date that I asked to be changed since Dec 2023. I followed up via emails, phone calls, spoke to my then financial advisor, emphasizing the unpaid admin fee that I get charged by my bank as I am unable to stop this debit order on my side. My then Financial advisor Joyce Maseko kept stating that it will never happen again, the matter has been resolved. When the debit orders kept on and get unpaid, in April, I sent an email, attached my bank records, with transactions showing the amount the bank charges me each time their debit order returns unpaid. My email was not responded to, except that I receive automated response, confirming receipt of my email. We are now in June, and the debit order went off again, an additional unpaid charge processed to my account. I really need my money, this is despite the thousands I have been paying old mutual over the years, now I have to change my bank account of over 20years. This is really not fair neither ethical.