Old mutual death claim process taking over 5 days to process

I have since logged a death claim on 6 Sept and until today 10 September nothing has happened. Funeral was on 9 September!!! Now we must make loans while we had insurance!!! What a useless insurance that doesnt even serve its purpose. This is the second time iv lodged a death claim and the first 1 took 2 weeks for outcome. Your service is horrible, your staff is slow and doesnt even know the policies that are available for people to sign up for.

Old mutul, you guys are OLD indeed!!

A very, very disappointed client.