Old Mutual death claim

<div>I submitted a death claim @Old Mutual on the 07th February , I then received an sms requesting me to send supporting documentation i.e death certificate. On the 08th February I called their call centre to findout where to send the documents, was given an email address, which i sent immediately. On the 09th February 2024 I called the call centre again just to ensure that they have received all the necessary documents and i was told my claim is being verified. After calling the call centre i received an sms informing me that my claim is being verified.

I went to the Old Mutual offices to findout what is the holdup , the lady who was assisting me said my claim is complete and will be paid in two days. I waited two days passed i again called the call centre to find out what is the problem as i have submitted all necessary documentation , i was agin told its being verified and its going to be escalated. I went to the branch again to enquire i was told that i must re submit the death which was dine immediately, and was told to wait for feedback. Still mo reply nor feedback from Old Mutual. I called the call centre again and was told it’s escalated, i asked the lady how long does it take for them to verify claims😡😡😡😡, she couldnt answer.

I visited the branch again the lady called the head office and was told to resubmit the documents, and escalate the issue and was told to wait. I sent an email to thei complaints section which i got an automated reply that they will look at the matter and give feedback, till to date no feedback.

I again went to Old Mutual offices to find out what is being verified? What do they need from me so that they can speed up the process as i borrowed money for the funeral. Whilst i was busy phoning and visiting the branch, i received info from the family that theres a woman who is claiming is from a company sent by Old mutual to verify something. The called about 5 of my family members wanting to know if they know me, and how i am related to the deceased. Everytime they call they change stories😡😡😡😡😡😡confusing my family saying so and so doesn't know me. About two weeks ago they called me and asked my relationship with the deceased, funny every time i tell them they say its not true and i asked the lady how come, because i am family. She finally said yes they family admitted that they know me and we are related but they don’t understand the relationship which made me furious 😡😡😡😡another tactic not to pay. I am so angry and frustrated with Old Mutual its even worse that all my family members are covered by them. Old Mutual did this in 2015 when i wanted to take money from my educational scheme, which was the savings / interest they played hude and sick until i had to write here.

They are still deducting premiums for the deceased, the funeral was on the 11 February but still they are deducting money from my account.

We do not get good service from them when we need it all they are after is our monies. I want my money all of it, if they cant payout the claim they must pay me back all the my premiums for all the people covered there😡😡😡😡😡😡</div>