IM
Itumeleng M
1 reviews | Active since Feb 2022
11 May 2025, 18:09
Old Mutual: Dear MISS Itumeleng Mashaba. Thank you for visiting one of our branches today. Your reference number is CEB***. We will contact you if we need further information. We value your continued support. FSP&Ins. T&Cs
They don't want to cancel my duplicate policy I always drive to the branch every week for 1 thing it's still active it serves no purpose
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
12 May 2025, 06:49Good day Itumeleng,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 May 2025, 06:49
Official
Good day Itumeleng,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
IM
Itumeleng M's updateReviewer Update
12 May 2025, 07:28Policy appears as 0000B63A53 reference on my payslip Your plan details:
Old Mutual Protect Family Funeral Cover
Unique number ending in:....*001*
Contribution: *R185*
Contribution *frequency*: *Monthly*
Yearly contribution *increase*: *0%*
*Payment Details:*
Contribution deduction day: *01*
Next contribution date: *2025-06-01*
Payment method: *Stop order*
Type *"B"* to go to previous step
I want this policy canceled as in from 02/05/2025 I went to the branch 1st time
Old Mutual Protect Family Funeral Cover
Unique number ending in:....*001*
Contribution: *R185*
Contribution *frequency*: *Monthly*
Yearly contribution *increase*: *0%*
*Payment Details:*
Contribution deduction day: *01*
Next contribution date: *2025-06-01*
Payment method: *Stop order*
Type *"B"* to go to previous step
I want this policy canceled as in from 02/05/2025 I went to the branch 1st time
IM
Itumeleng M's update12 May 2025, 07:28
Reviewer Update
Policy appears as 0000B63A53 reference on my payslip Your plan details:
Old Mutual Protect Family Funeral Cover
Unique number ending in:....*001*
Contribution: *R185*
Contribution *frequency*: *Monthly*
Yearly contribution *increase*: *0%*
*Payment Details:*
Contribution deduction day: *01*
Next contribution date: *2025-06-01*
Payment method: *Stop order*
Type *"B"* to go to previous step
I want this policy canceled as in from 02/05/2025 I went to the branch 1st time
Old Mutual Protect Family Funeral Cover
Unique number ending in:....*001*
Contribution: *R185*
Contribution *frequency*: *Monthly*
Yearly contribution *increase*: *0%*
*Payment Details:*
Contribution deduction day: *01*
Next contribution date: *2025-06-01*
Payment method: *Stop order*
Type *"B"* to go to previous step
I want this policy canceled as in from 02/05/2025 I went to the branch 1st time
Old Mutual's replyOfficial
12 May 2025, 07:31Hi Itumeleng, we can assure you that we are following up regarding this.
Old Mutual's reply12 May 2025, 07:31
Official
Hi Itumeleng, we can assure you that we are following up regarding this.
IM
Itumeleng M's updateReviewer Update
13 May 2025, 09:48I went to the branch yesterday they told me that it can't be canceled due to its written transactions failed...she tried to call head office but they don't answer. When we join they don't delay to take our money but cancelation should be up n down...I want this policy canceled as in yesterday
IM
Itumeleng M's update13 May 2025, 09:48
Reviewer Update
I went to the branch yesterday they told me that it can't be canceled due to its written transactions failed...she tried to call head office but they don't answer. When we join they don't delay to take our money but cancelation should be up n down...I want this policy canceled as in yesterday
Old Mutual's replyOfficial
13 May 2025, 09:54We have followed up with the team regarding this matter, and we will keep you updated as soon as we receive any further information.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 May 2025, 09:54
Official
We have followed up with the team regarding this matter, and we will keep you updated as soon as we receive any further information.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management