Old Mutual

We have submitted a Death claim on the 23rd of October 2024. We have been phoning once a week to hear how far they are with the claim, is there any other documents needed etc. you speak to a different person every time one knowing less than the other, or you get told they will escalate it as it an old policy according to them. Yes, it is an old policy as this policy has been opened in the late 80's, but you don't take out a policy today to claim it tomorrow. The past 2 weeks and today it is only said that it is escalated they will do a follow up.

When sending an email it takes them x1 week to respond.

This is the second time dealing with these kinds of issues from Old Mutual. (See previous review).