MM
Mzikayifani M
1 reviews | Active since Sept 2013
20 Nov 2023, 18:26
Old Mutual
Old mutual is a bad company. Invested with them for monthly premiums, instead of my money increasing it depreciates. I closed my account a month ago and, but they keep sending me sms's to ask if I want close the account. Customer service is poor. Never in a million years invest with this company. Withdrals/ payouts from your policies takes up to 15 days even more. My query is still not resolved. What a bad experience for such big company.
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Replies (2)
Old Mutual's replyOfficial
20 Nov 2023, 18:54Dear Mzikayifani
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
Old Mutual's reply20 Nov 2023, 18:54
Official
Dear Mzikayifani
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
MM
Mzikayifani M's updateReviewer Update
21 Nov 2023, 15:58My query has been attended to, Thanks to COLEEN AANHUIZEN for assisting with my policy to be closed. 75% has already been refunded today and awaiting for the remaining in the next 3-5 working days. She was helpful, quick and efficient. I give her a 5 Star *****. Thank you.
MM
Mzikayifani M's update21 Nov 2023, 15:58
Reviewer Update
My query has been attended to, Thanks to COLEEN AANHUIZEN for assisting with my policy to be closed. 75% has already been refunded today and awaiting for the remaining in the next 3-5 working days. She was helpful, quick and efficient. I give her a 5 Star *****. Thank you.