OLD MUTUAL

Item: Old Mutual
Rating: 1

My grandfather's pension is all of the sudden smaller by an amount of R960.62. He is very angery and none of your agents are answering.

Helpful (0)

Replies (4)

Old Mutual's replyOfficial

31 Mar 2021, 09:18

Dear Carl V

Thank you for the review.

We apologise for the inconvenience caused. We will investigate and resolve with you directly.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Old Mutual's reply31 Mar 2021, 09:18

Official

Dear Carl V

Thank you for the review.

We apologise for the inconvenience caused. We will investigate and resolve with you directly.

Regards
Thabiet Mintin
Old Mutual Complaints Management

's updateReviewer Update

31 Mar 2021, 10:03

Your call centre is unavailable and this is crucial as the legal documentation from old mutual gaurantees his full income for life. Contact me asap.

's update31 Mar 2021, 10:03

Reviewer Update

Your call centre is unavailable and this is crucial as the legal documentation from old mutual gaurantees his full income for life. Contact me asap.

Old Mutual's replyOfficial

31 Mar 2021, 11:17

Good day Carl,

I have tempted to call you at 11.14am today. I have also responded via email (ref OCM***9)

Regards,

Shannon Wentzel
Old Mutual Complaints Management

Old Mutual's reply31 Mar 2021, 11:17

Official

Good day Carl,

I have tempted to call you at 11.14am today. I have also responded via email (ref OCM***9)

Regards,

Shannon Wentzel
Old Mutual Complaints Management

's updateReviewer Update

03 Apr 2021, 09:25

Thank you Shannon Wentzel from Old Mutual Complaints Management for your great service, even over public holidays. The complaint has been resolved.

's update03 Apr 2021, 09:25

Reviewer Update

Thank you Shannon Wentzel from Old Mutual Complaints Management for your great service, even over public holidays. The complaint has been resolved.