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Tokkie L

1 reviews | Active since Jan 2018

08 Jan 2018, 02:09

old mutual cxd policy

I cxd a policy months ago, yet the d/o still goes off. I brought this under their attention on many occasions, fought with them, and just received another notification that the d/o went off yet again! I just can't get rid of them!!!!!

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Replies (3)
Old Mutual
Old Mutual's reply08 Jan 2018, 11:16
Official

Good day Tokkie Lombard

Thank you for bringing this to our attention.

We are sorry for the inconvenience this has caused you. We will investigate and resolve the matter with you directly.

Regards,

Brent Sellidon

Complaints Assessor

Best regards,

Old Mutual
Old Mutual's reply08 Jan 2018, 11:21
Official

Good day Marinda

Please refer to the e-mail sent on 23 November 2017. We do not see the debit order. Can you please provide the reference for the debit order so that I may confirm if it is for Old Mutual?

Regards,

Brent Sellidon

Complaints Assessor

Best regards,

Old Mutual
Old Mutual's reply10 Jan 2018, 13:47
Official

Good day Marinda

Thank you for the e-mail confirming that someone is sorting the matter out for you. Please feel free to e-mail me at feedback@oldmutual.com if you remain unhappy thereafter.

Regards,

Brent Sellidon

Best regards,