Old mutual customers service!!!!!!

The worst customer service ever. I called Old mutual Unit trust regards asking to access the funds. I was told the money will take 48 hours ro reflect in my account. By day 4 i called to check why the money is not there. I was told the money has been paid into the account i didnt ask them to, the same account that was closed long time ago. They told me that the money cant ve reversed as its has already been paid to the account that was closed. I explained to the lady thay that account is not active. I was told by the lady who assisted me to go to the branch because and check if the money is in the account as she dosnt have access to check for me. I went to the branch to check if the money is in the account loke they said. I was asked that i need to get a new card and check if the money is there and the card will cost me R80.00. I had to get a new card after all the process stoll there is no money on the account. Now the branch is asking me to call the unit trust department again on Monday as they dont work on weekends. The matter that was supposed to take only 2 day to get assisted took me 8 day still no results. I have to wait for Monday to call again.