Old Mutual customer services ahut down
Your customer services have shut down, do something about it. I am not getting the service that I'm paying for if I cannot get in touch with you in any way.
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Replies (2)
Old Mutual's replyOfficial
11 Dec 2020, 11:00 Dear Pradeep
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
Old Mutual's reply11 Dec 2020, 11:00
Official
Dear Pradeep
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve the matter with you directly.
Regards
Brent Sellidon
OML Complaints Management
's updateReviewer Update
18 Jan 2021, 11:18Hi Brent
Your teams have been in touch with me and the matter was speedily and efficiently resolved, thanks to Ayesha Smith and especially Lameez Moodley who constantly updated me and I know has worked hard to expedite the resolution and completion of the issue.
On the other hand, I would like to advise Old Mutual that they should apply the same type of efficient teams and processes to render their their normal services to do it right the first time instead of having to upset people and have personnel running around to satisfy a client after experiencing a lack of service - it's so unnecessary.
Regards
Your teams have been in touch with me and the matter was speedily and efficiently resolved, thanks to Ayesha Smith and especially Lameez Moodley who constantly updated me and I know has worked hard to expedite the resolution and completion of the issue.
On the other hand, I would like to advise Old Mutual that they should apply the same type of efficient teams and processes to render their their normal services to do it right the first time instead of having to upset people and have personnel running around to satisfy a client after experiencing a lack of service - it's so unnecessary.
Regards
's update18 Jan 2021, 11:18
Reviewer Update
Hi Brent
Your teams have been in touch with me and the matter was speedily and efficiently resolved, thanks to Ayesha Smith and especially Lameez Moodley who constantly updated me and I know has worked hard to expedite the resolution and completion of the issue.
On the other hand, I would like to advise Old Mutual that they should apply the same type of efficient teams and processes to render their their normal services to do it right the first time instead of having to upset people and have personnel running around to satisfy a client after experiencing a lack of service - it's so unnecessary.
Regards
Your teams have been in touch with me and the matter was speedily and efficiently resolved, thanks to Ayesha Smith and especially Lameez Moodley who constantly updated me and I know has worked hard to expedite the resolution and completion of the issue.
On the other hand, I would like to advise Old Mutual that they should apply the same type of efficient teams and processes to render their their normal services to do it right the first time instead of having to upset people and have personnel running around to satisfy a client after experiencing a lack of service - it's so unnecessary.
Regards