Old Mutual Customer Service - there is none

Item: Old Mutual
Rating: 1
Author: Henry M

I have been trying to get my Pension withdrawal for the past 3 months and as a customer has to keep calling each day to get an update, Old Mutual Customer Service keep telling me the same thing each day - "we busy with it" but have *****ed the entire claim up twice now and me THE Customer has to sort it out. I am losing an opportunity to buy a business with the my monies Old Mutual are holding back due to the lack of their in-competence, to date, no manager or senior person has called to assist me?? Absolutely shocking to say the least, gone as far as trying to get response from the senior Director at old mutual, google names, linked -in name etc to at least get a response - ZERO,ZERO. A withdrawal submitted two months ago still at the process stage due to their in-competence never use this lot ever!!!

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Replies (2)

Old Mutual's replyOfficial

26 Apr 2018, 15:27

Dear Henry

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and will refer it to Old Mutual for further assistance.

Old Mutual Insure Customer Experience

Old Mutual's reply26 Apr 2018, 15:27

Official

Dear Henry

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and will refer it to Old Mutual for further assistance.

Old Mutual Insure Customer Experience

Henry M's updateReviewer Update

26 Apr 2018, 17:19

Thanks, as I explained this is the type of response I have been getting for the past two months, Just today I call the Customer Services Centre for the Umteenth time and was promised that the Superior Supervisor will call me, a Mr ***** still waiting, ask for the Customer Service Head - contact details and told on all my escalations calls recently they dont know who that is? No email for update, no call with update, no communication at all other than the typical above response. I will need to call in again tomorrow and will have to inform the new person that answers, of the two month fiasco to only again be told we are working on it and its no our fault its taking two months, because we are in-competent or someone is not doing his job, like the Customer Service Head.

Henry M's update26 Apr 2018, 17:19

Reviewer Update