Old Mutual Customer Service the WORST

I have now spent 1 HOUR and 40 minutes on the phone to follow up on a withdrawel claim, for which I have received a reference number 13 working days ago, stating that the process will take 10 working days. Their *** customer care agents take MINIMUM 45 minutes to answer a call (tried that option 3 times before I revert to do it online as they suggest to save us PRECIOUS family time. It is a JOKE Old Mutual !!! After the mandatory 10 working days (I waited 12 days) I phoned to follow up (the nearly two hours I just spent on the phone today!!!) ONLY to find out that the claim has been entered incorrectly by their *********** staff - thus now MY problem. PLease don't do RA claims via WhatsApp - THEN DO NOT ADVERTISE IT!!!! I eventually phoned their HEAD OFFICE in Cape Town only to be put BACK to their call centre !!! I really do not know what to do anymore!!!!! STAY AWAY from OLD MUTUAL!!!