Old Mutual - customer service non-existent!

I have resigned from teaching at the end of April 2024, and asked that my employer pay my pension over to Old Mutual (OM) (into an approved account).

OM has received my money on 10 May 2024 already, and I'm now waiting for 20+ days for them to pay out the third of the money that I am allowed to withdraw.

I fail to understand that it is taking almost a month to deposit my money into my account. I phoned the East London manager (Ms Mafanya) last week, but she didn't answer her phone and also didn't return my call - I assume that they just chase money, and customers don't mean anything to them!

When I phoned her again this morning, she wasn't prepared to listen to me, and started to make excuses. I've cut her short, and she disconnected the call. She didn't want to take another call from me.

I am really sorry for doing business with OM, and want to discourage anyone from dealing with OM!

BR HILL