Old Mutual customer service leaves much to be desired

Hi, on the 14th of March I submitted a request to withdraw funds from my investment and to also transfer funds out. What I thought was going to be a quick and inexpensive process turned out to be one prolonged, directionless process. Long story short, a month later and after countless emails sent and calls made to OM, there is still no confirmation of when the process is likely to be concluded. Never in my wildest dreams I could have imagined experiencing such a poor service from Old Mutual.