OLD MUTUAL CUSTOMER SERVICE IS NON EXISTANT

This is the WORST company I have ever had the displeasure of dealing with. Their "Customer Service" line does not work and they are obviously seriously understaffed since it takes at least 25 minutes of being put on hold whilst you are told "Thank you for your patience, We are making every effort to answer your call, Please do not hang up, Your call will be answered ...." .. this message is repeated every 5 seconds or so. Then after waiting all that time .. the call gets cut and you need to start again. When you finally manage to speak to someone .. after 2 or 3, 25min calls (or approximately one and a half hours of waiting and wasting your airtime), the consultants do not send the information that you requested, or they make errors on the letters you have requested, and you have to start all over again. It does not matter whether you call early in the morning, midday or late in the afternoon, the story is always the same. It does not help either to email and ask for information, you are given a reference number and told it will take 5 days to respond, but after 5 days nothing is returned to you other than a reference number that you will need to call their "Customer Service" to see why your request has not been dealt with. When you put in a complaint, you are advised it will take them 3 days to respond to your complaint .. Old Mutual has no concept of Customer Service. I will never ever recommend anyone investing their funds with Old Mutual - or taking out any form of insurance product with this Company!