Old Mutual customer service incompetence

After all the negative attention Old Mutual received and are still receiving on social media and the news,regarding their pathetic customer service, Old Mutual customer service and Complaints department still continue down the same path - non communication, ignoring to answer questions, refusing to supply customers with information requested, lame apologies, empty promises, giving customers the runaround, applying delaying and stalling techniques with regards to the payout of matured policies, etc - the list is endless. After months of struggling I am still awaiting the payout of my matured policy. I guess for now one of the routes forward is creating awareness of my issue through social media.