OLD MUTUAL CUSTOMER SERVICE CONSULTANTS CANNOT EVEN TRANSFER YOUR CALL TO THE RIGHT DEPARTMENT

The worst experience ever since morning i have been trying to get through to someone to assist me in stopping premiums on investment policies. Instead of just missing premium payments or reversing payments. Did i get to be assisted NO.

WHEN YOU CALL THE CALL CENTER NUMBER YOU ARE PROMPTED TO SELECT WHAT YOU WANT TO DO AND EVENTUALLY YOUR ID NUMBER IS REQUIRED. FAIR ENOUGH THEN YOU HOLD FOR A CONSULANT. ONCE YOU GET TO THE CONSULTANT IT IS NOT THE CORRECT DEPARTMENT THEN YOU ARE TRANSFERRED THEN YOU HOLD. WHILST HOLDING THE THE LINE IS DROPPED.

THEN YOU CALL AGAIN TO REPEAT THE NEXT PROCESS AND GET TO THE CONSULTANT WHO DROPS THE LINE WHILST THEY SAID THEY WILL TRANSFER YOU. IMAGINE THE WHOLE FLIPPING MORNING TRYING TO GET TO BE ASSISTED. WAS I EVER ASSISTED NOOOOOOOOOOO!!!!!!!

I OPTED TO WRITE TE AN E-MAIL TO CUSTOMER SERVISE AT LEAST I GOT A REFERENCE NUMBER.

LOOKING FOR A NEW FINANCIAL SERVICE PRIVIDER. I CANNOT IMAGINE BEING DEAD AND MY KIDS HAVING TO GO THROUGH SUCH FUSTRARTIONS.

I THOUGHT OLD MUTUAL WAS A REPUTABLE COMPANY BUT IT HAS PROVED ME WRONG.

THE CONSULTANTS ARE NOT EVEN CLEAR ON THE PHONE THEY SOUND LIKE THEY ARE IN BED SLEEPING YOU CONSTANTLY HAVE TO ASK THEM TO REPEAT WHAT THEY ARE SAYING.