OLD MUTUAL CUSTOMER SERVICE CENTRE

On 1st May 2025 I visited my local Old Mutual branch to cancel my Max Investment policy, my reference nr CEB*** was given per sms and that within 3-5 working days the money will be available in my account. On 9 May I went back to the same branch, no money is reflecting, the personnel clueless and I received another reference number CEB***,with a promise it should reflect that Friday night. Saturday morning I phone the branch (***1)the manager doesn't have no idea as to what the delay is, promise to call back, before closing time she phone still without an explanation, another promise that on Monday she should have clarity. Monday morning another call,asking me if I did receive my money, NO MAM,IM STILL WAITING !On 13 May I send an email to Old Mutual Customer Service Centre tracking number CCCCR***9 which come with the useless irritating message that we are making every effort to respond to you as quickly as possible.NO MAM/SIR you are not!14 May 2025 another email, yet another useless tracking number CCCPBC***6 informing them I canceled the policy but it's still going off my salary this month. I call customer care after I went to the local branch and still there is no clear answer,now,Russell is also not assisting at all telling me there is actually not a reason the money shouldn't reflect but they might have a malfunction on the software 🤔 😡Russell no,the only malfunction is you and your company's inadequacy!!!Also added I had to stay on hold for more than 15 minutes just to hear that. 15 May 2025 another tracking number CCCPC***3,after I send my salary advice and bank statement, another promise of we are making every effort to respond to you as quickly as possible. The same day another email with a DoNotReply reference number CEA***- Kindly note that the policy is still await pricing that takes 3-5 working days. NOW WHAT???? 👎 👎 👎 No Old Mutual you are the PITS,You are definitely not even worth a one star rating,and most definitely I will never consider investing with you ever again + I will not recommend you to any family member, friend or even an enemy-Disgraceful, I'm totally disgusting