Old Mutual customer care and professional support is non existent

Old Mutual makes endless promises when they sell a policy to you, and after years of paying this policy it comes to the end of its term. In other words the policy has been paid up. However non of their promises are actually coming true. It seems like they just take their time to pay out what you have paid for years. Why should this be the case? We are the clients paying them to exist. They do not respond to any calls or emails. Their telephone number keeps you waiting for 25-minutes and more. Is this the type of company we have to trust working with our investments. I am really disappointed in the way that Old Mutual services and customer care has failed its clients. I have a claim pending now for weeks, and the worse is that it’s a savings account which should not as initially promised taking more than 5-weeks to pay out. I am really sorry, but never in my lifetime I will promote Old Mutual products to anyone else, purely because of customer does not exist and they are not the same company from 30-years ago.