TK
Thomas K

1 reviews | Active since Feb 2019

10 Aug 2022, 14:28

Old Mutual ******

I've resigned from my previous employer and my pension fund withdrawal was completed. My previous employer showed me proof of the submission but Old Mutual refuses to release my money. They've been sending me from pillar to post. Their Whatsapp service is useless, they don't answer my calls, my emails are getting automated replies their online service is worthless and where I did manage to get a reply from a person, it's just to inform me that my previous employer did not submit my claim. I know my current employer is making use of these uncaring people and I will try my utmost to have my pension with another institution. If anyone thinks of making use of these people, my advice is to stay very far away. They couldn't care less about their customers. I'm cancel the few insurance covers I have for my loved ones as well because they've shown me how they are swindling people out of their hard earned money. Stay away from Old Mutual.

0
Replies (5)
Old Mutual
Old Mutual's reply10 Aug 2022, 14:29
Official
Dear Thomas

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management
TK
Thomas K's update10 Aug 2022, 14:35
Reviewer Update
Another automated reply, I presume. This is all I'm getting from this company. I'm honestly fed up with your poor service because I have to beg for my own money. Just pay me my money and leave me the hell alone. I'm tired of this.
TK
Thomas K's update10 Aug 2022, 15:11
Reviewer Update
Hellopeter owned by Old Mutual. I can just forget about any assistance now. I've been trying to get help for the past 3 weeks without any success I believe my money went into someone's pockets
TK
Thomas K's update10 Aug 2022, 15:13
Reviewer Update
I'm sorry but I have absolutely no faith in this company anymore. They've shown me countless times how little they care and now I cry on the shoulder of the person who's the main cause of my tears. I think I can forget about my money. It's probably somewhere in Dubai by now.
TK
Thomas K's update18 Aug 2022, 12:44
Reviewer Update
So, since I complained on Hellopeter, Old Mutual decided to teach me a lesson by *****ing my money. I can't believe my retirement benefit would drop with a whopping R18 000. I wrote another review but was deleted. To Old Mutual, please pay me my money immediately before everything gets ****** by you. I don't understand how the amount can drop with R18 000 in a day where's I've requested that my money be paid out immediately.