OLD MUTUAL *****

I'm very angry and disappointed with the service I am receiving from Old mutual, been with them for 14 years without any premium default. Fast forward February 2021 I cancelled some of my benefits due to affordability i.e. funeral cover, which I had both my parents and brother covered. My dad then passed on in April 2021after the death cover/benefit was cancelled in February. To my surprised when I checked my bank statement only to find they were still debiting my account TO DATE(debit order 1st July 2021) with the full amount after I cancelled some benefits. When I query with them, was told on their side is showing cancelled furnished them with the bank statement as a proof. No refund was done to date and when I submit the death claim they not keen to pay it out saying I cancelled in February. However my account is still deducted the full amount. I have been following up emails /calls even sent an email to complaints still no response nor update on the progression of an investigation and come first 1st August my account is still going to be deducted. All I get told when I call them is that "on their side is showing the adjusted amount" imagine they have an audacity to tell me that while they have my bank statement with them. I believe I am entitled to claim for the funeral benefit as my account was/is still debited in full. Imagine been awaiting for this to be resolved since March 2021. They are very good to sponsor events and all while they ill-treat and disrespect their loyal customers . Old mutual lack customer care service and have no mercy. Disgusting service.