Old Mutual Cresta *********** and sales agents dont know what they are doing.

<p>app**** for a loan, 08th May helped by Mr Moferefere a sales agent, 1stly he couldnt even articulate all particulars needed to bring for my loan to be processed which resulted in me having to travel to that branch for the next 3days, by the 11th he processed it and sent me an OTP to come sign and failed to inform me that i should bring my ID copy with as i had already brought it 1st day of applying. When i got there he couldnt retrieve my application as it was regarded as an online application even thou an OTP was sent to me to come to the branch, I had to call old mutual customer service and demand that it be returned to cresta where on friday 12th I spent close to 2hrs @ cresta filling the aplication was told has been accepted and today is the 16th and still waiting for the approved loan to be deposited into my account.....this has cost me hours from work which i took off my work schedule to travel to cresta daily for the whole of last week, hours and phone calls made to enquire while been taken from pillar to post and I regret going to old mutual, I'm even cancelling my policy i have with them as clearly their customer service sucks.</p>