SM
Sabelo M
1 reviews | Active since Aug 2017
25 Aug 2025, 21:36
Old mutual Cosmo City
Great service from Lebo at Cosmo City.She knows her work and she is professional. I am disappointed though by Old Mutual Sandton cause we logged a case in July 2024 until today it not resolved.
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Replies (2)
Old Mutual's replyOfficial
26 Aug 2025, 08:43Good day, Sabelo.
Thank you for sharing your feedback with us. We’re pleased to hear about the great service you received from Lebo at Cosmo City and will be sure to share your compliment with her team. We also note your concern regarding the unresolved case from July 2024 and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards,
Old Mutual Complaints Management
Thank you for sharing your feedback with us. We’re pleased to hear about the great service you received from Lebo at Cosmo City and will be sure to share your compliment with her team. We also note your concern regarding the unresolved case from July 2024 and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards,
Old Mutual Complaints Management
Old Mutual's reply26 Aug 2025, 08:43
Official
Good day, Sabelo.
Thank you for sharing your feedback with us. We’re pleased to hear about the great service you received from Lebo at Cosmo City and will be sure to share your compliment with her team. We also note your concern regarding the unresolved case from July 2024 and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards,
Old Mutual Complaints Management
Thank you for sharing your feedback with us. We’re pleased to hear about the great service you received from Lebo at Cosmo City and will be sure to share your compliment with her team. We also note your concern regarding the unresolved case from July 2024 and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
02 Sept 2025, 20:25Good day, Sabelo.
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply02 Sept 2025, 20:25
Official
Good day, Sabelo.
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in touch with you and the matter has been resolved. We truly appreciate your patience and the opportunity to assist you. Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management