IS
Ian S

1 reviews | Active since Jul 2013

04 Dec 2015, 11:26

Old Mutual continues with BAD service

I requested a couple of times, using the OM channels, for an updated policy document from them, since they tried to **** me out of 3 premiums and tried to cancel my policy, without any reason.They continue their BAD service to their investors, by not replying to my requests, and failure to send me a copy of my newly instated policy, by email or post.<br> <br> OM has all my contact details, but no one replies to my requests.I am actually unhappy that i invested with them, many decades ago, but then they were still a reputable financial organization, 30 years ago, with people proud of their jobs, it seem not the case anymore nowadays!!!

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Replies (1)
Old Mutual
Old Mutual's reply04 Dec 2015, 11:51
Official
Hello Moegvir****,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards
Coleen Aanhuizen
Complaints Management