IS
Ian S
1 reviews | Active since Jul 2013
04 Dec 2015, 11:26
Old Mutual continues with BAD service
I requested a couple of times, using the OM channels, for an updated policy document from them, since they tried to **** me out of 3 premiums and tried to cancel my policy, without any reason.They continue their BAD service to their investors, by not replying to my requests, and failure to send me a copy of my newly instated policy, by email or post.<br> <br> OM has all my contact details, but no one replies to my requests.I am actually unhappy that i invested with them, many decades ago, but then they were still a reputable financial organization, 30 years ago, with people proud of their jobs, it seem not the case anymore nowadays!!!
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Replies (1)Old Mutual's replyOfficial
04 Dec 2015, 11:51Hello Moegvir****,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Old Mutual's reply04 Dec 2015, 11:51
Official
Hello Moegvir****,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
