Old Mutual continues to dissappoint

Let me express my greatest disappointment with investing in a company that does not care about people who invest in them. Last year I raised an issue with the OMBUDS on a 15 year old policy that paid less than half of what was due to me. Because Old Mutual could not find their own broker they did want to take responsibility for the amount that was due to me and paid half of what my education policy should have paid out. As a result my daughter could not go to full time University studies and had to settle for distance learning. Since then Old mutual has sent me several surveys to rate the broker service. Each time I give him a zero rating I dont even get a call back to ask why? I am in Durban and my advisor is in CPT, who does that? Why are you not interested in keeping a client updated on what to expect? Do you take that survey seriously or are just ticking the box? It has been years since Ive heard or been kept informed on the performance of my investment. Should I wait for the next financial loss on my investment before I hear from a from Old Mutual?