Old Mutual continues to bill after policy canceled

My girlfriend was approached my an Old Mutual adviser recommending policies for her. She ended up taking a Savings Policies and a Health and Disability policy.<br> <br> After a few months(8 months)she decided to cancel her policies which we did in June 2015 at the Wynberg branch. We asked to cancel all policies.<br> We were them informed that because she cancelled before 12 months there will be penalties (which was not explained by the adviser nor was it in the contract sent to her). Here already she felt a bit unsettled with the level of service.<br> At the end of June she was still debited and we went into the bank for a reversal, thinking the paperwork might be delayed and it won't happen again. She was then called by Old Mutual to say her account was in arrears and she explained that she cancelled the account, Upset by this she e-mail ClientDataManagement [Email Removed] on the 22nd July 2015.... No response then again she was called to say her account is in arrears so she e-mail [Email Removed] 2 days later and to date no response whatsoever from Old mutual. At the end of July she was again debited and we again had to sit in a crowded bank at the end of the month to have this reverse