Old Mutual Contact Centre

<p>I am currently on the line on hold by an Old Mutual Consultant by the name of Karabo to query about my claim. She has kept me on hold for currently 15 minute. I have been calling atleast twice every week to follow up everytime i call I am being told a different story about the stage at which my claim is at. At first the claim was put on hold because there was missing information on the form and no one bothered to call me to request that information. I have to call them 3 days later only to be told there was missing information. On Friday i called spoke to Joseph who advised me that in 3-5 working days being the end of this week the money would be paid into my account. I call this morning speak to Karabo who is not so helpful and tells me my claim still needs to go for final authorisation which it hasnt and from there it will take 3-5 working days. She has kept me on hold to find out from Joseph and its 16:34 minutes. I have written this whole riview while i was on hold. Not even some consideration in between to let me know if there is an issue just keeps me on hold. I find that very rude and terrible telephone manners. Please can I get someone who will assist me urgently. I am tired of the call centre and being told different stories everytime i call.</p>