BT
Babalwa T

1 reviews | Active since Oct 2016

15 Nov 2018, 08:23

OLD MUTUAL CONSULTANTS ARE PATHETIC

OLD MUTUAL YOU ARE PATHETIC:( I had made a claim at Old Mutual of my Husband that passed away in 2008,I had documents that i needed to submit to receive the money.I submitted the documents at the above mentioned branch to Rijan Langvlat(not sure of the spelling)and was told that money will be in on Friday as i Submitted Tuesday the 13th.I then decide to call the Head Office Today to ensure all is in order to my surprise the consultant did not send through my documents to the Head Office I am my wits end as this money is extremely needed I am unemployed,just maybe because of that I am not valuable to the Old Mutual Consultants.I have been up and Down collecting these documents at my age,when i finally get everything the consultant does not care as this does not affect him in any way.

I am deeply hurt don't even have the strength to F I G H T

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Replies (1)
Old Mutual
Old Mutual's reply15 Nov 2018, 13:54
Official
Hi  Babalwa

Thank you for the review.

We apologise for the inconvenience and frustration caused.

We apologise for the inconvenience caused. For certain claims the documentation does not need to be submitted to head office as some claims are processed within the branch network.

We will however investigate and respond to you directly in this regard.

Regards

Brent Sellidon
Old Mutual Complaints Management