Old Mutual ********* Consultant

Old Mutual (Cape Town - bellville branch)

My brother submitted a claim of about R200 000 on the week of the 4th of September. However the consultant told us she does not know how much he is claiming for. He was coerced into opening an old mutual bank account and told that the verification process is quick with the old mutual bank account. He followed up on the 13th of September and 14th of September and he is being stories.

1. The money is being processed. 2. The money is paid into a nedbank bank account [incorrect account], but he opened an old mutual account. 3. The money is paid into a standard bank account [incorrect account], but he opened an old mutual account. 4. Today (20th of September) he is being told that the money that is paid to a standard bank account is R290. Note: my brother has a Capitec Bank account

- Why did she not say that there is no money, only R290 is left from the first day? - Why is the money paid into an incorrect bank account, what are the verification documents for?

To Old Mutual Management (Cape Town - Bellville Branch 1. What are you going to do about this trickery? 2. How am I supposed to trust Old mutual? I am a old mutual client. 3. Will my brother receive the money that is due to him? 4. Will this employee be investigated? 5. How long does it take to process a claim and also for the money to reflect on the clients correct bank account?

Can this case please be prioritized? The wait is very long from the 4th till now (22nd of September).