Old Mutual comprehensive cover- ***

I would like to lodge yet another complaint against this company, I am one of their clients and have been for many years and I have a comprehensive funeral cover policy no. *** I went to my nearest branch today to submit my claim since my husband recently passed away and I'm preparing for his funeral. At the branch the consultant assisted with the claim but as soon as I left there I got an SMS informing me that my claim has been declined reason being my husband and I are divorced but I submitted all the documents as proof that we are still married which is our marriage certificate, death certificate and I also have power of attorney on his finances since he suffered from dementia and status is married but Old Mutual claims that it got declined because my late husband and I are divorced I have seen a similar situation with my daughter's policy payout kept on delaying when you claim that it takes 24 hours to payout your service is quite pathetic and really frustrating for me as someone who is under a lot of stress because I'm trying to organise a proper burial for my husband but all you are currently doing is duck and diving. I will ensure that I expose this and I will take further actions not only with the Ombudsman but I will be taking legal action because this is truly appalling after being your client for so many years and this is how your honour and service me.