1 reviews | Active since Jul 2023
Old Mutual complaint - Green light policy
I would like to lodge a complaint against Old Mutual. I took out a green light policy years ago which had disability premium protector.
In 2019 I suffered a stroke and advised Old Mutual accordingly. I was advised to submit a claim which was then approved sometime in 2020.
I then stopped paying as the disability premium protector kicked in.
Late last year Old Mutual started deducting the premiums again for the policy. I have been struggling to get my premiums refunded and this morning I received a message that my green light policy has lapsed.
I have been send to different departments with no joy. This is not good customer service. I would like to be refunded all premiums collected after my claim was accepted and for the policy to be reinstated.
Your help will be highly appreciated.
Regards Angie Mabena
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We can confirm that your complaint was resolved. Thank you for your patience while we worked on finalising your complaint.
Regards
Old Mutual Complaints Management.
We can confirm that your complaint was resolved. Thank you for your patience while we worked on finalising your complaint.
Regards
Old Mutual Complaints Management.