1 reviews | Active since Mar 2025
Old Mutual ***** complaint
Good Sir/Madam
I'd like to lay a complaint against Old Mutual.
In November 2024 I learned that the is a *****ulent funeral policy that was taken under my name, with ***.
On this policy it appears that I covered my grandmother whom I already covered with Old Mutual, the name and surname was swapped vice-versa. Meaning I had 2 policies that are similar but with different premiums.
In December 2024 I contacted Old Mutual and opened a ***** case with Reference number: CET*** and I even visited Bloed mall branch to furnish them with the unnecessary documents.
To date I don't get any communication from Old Mutual instead I'm the one who is spending money on phone calls and transport to visit their branches in a quest to seek for updates, and all I get from them is that " the case is still with forensic department ".
It's really frustrating for me because all the time I'm the one who must run around and spend more money so that I can get my refund.
I'd like to ask you to assist me with the following: 1. Full refund with 18% interest. 2. Cancelation of all the existing policies that I have with Old Mutual My details are as follows: Itumeleng Maesela ***
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Update:
I received payments from Old Mutual and I believe those payments are for one policy (the 2nd policy), however both policies are canceled and I haven't received payments for the other policy and there's no communication from Old Mutual.
Update:
I received payments from Old Mutual and I believe those payments are for one policy (the 2nd policy), however both policies are canceled and I haven't received payments for the other policy and there's no communication from Old Mutual.