wM
wendy M
1 reviews | Active since Feb 2024
14 Apr 2025, 10:28
Old Mutual complaint
I started working for a new employer in September 2024. Since then I have been struggling to transfer my Prov fund funds to the new registered fund. When I phone old mutual superfund dep, they keep telling me to to the transfer online but the fund that needs to be selected does not appear. I then reported this bit they do not get back to me. The have taken so long that my funds have now been placed in a preserved acc. I have, again, phoned and sent an email on the 1st of April 2025. We are now on the 14th of April 2025 and no feedback. There is just no interest in helping. Via email they say one thing and when you call they say something else. It has been almost 8 months now. What the hell should one do to get some service out of this department!!!!!!
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
14 Apr 2025, 10:30Hi Wendy
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Apr 2025, 10:30
Official
Hi Wendy
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
wM
wendy M's updateReviewer Update
22 Apr 2025, 08:43Good morning. Today is now 3 weeks later and still nobody has helped me!!!!! I just received another email saying the info I've given them has been scanned into the database for further processing. I got this very same email 3 weeks ago!!!!!! Good God can someone just take some responsibility, man up and help your customers!!!!! THIS IS PATHETIC MAN!!!!!!!
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wendy M's update22 Apr 2025, 08:43
Reviewer Update
Good morning. Today is now 3 weeks later and still nobody has helped me!!!!! I just received another email saying the info I've given them has been scanned into the database for further processing. I got this very same email 3 weeks ago!!!!!! Good God can someone just take some responsibility, man up and help your customers!!!!! THIS IS PATHETIC MAN!!!!!!!
Old Mutual's replyOfficial
22 Apr 2025, 08:52Hi Wendy, we are very sorry for the delay. This is certainly not the experience we want for our customers. We can assure you that we are following up regarding this,
Old Mutual's reply22 Apr 2025, 08:52
Official
Hi Wendy, we are very sorry for the delay. This is certainly not the experience we want for our customers. We can assure you that we are following up regarding this,
wM
wendy M's updateReviewer Update
09 May 2025, 08:52If this is the case, why is it that it is a further 2 weeks later and still this is not sorted out!!!! Everyone I speak to promises me to have my transfer doen and sorted out but NOTHING comes of this!!!! I've now been refered to some administrator and needless to say, still no feedback.
wM
wendy M's update09 May 2025, 08:52
Reviewer Update
If this is the case, why is it that it is a further 2 weeks later and still this is not sorted out!!!! Everyone I speak to promises me to have my transfer doen and sorted out but NOTHING comes of this!!!! I've now been refered to some administrator and needless to say, still no feedback.
Old Mutual's replyOfficial
09 May 2025, 13:38Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 May 2025, 13:38
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management