Old mutual company daylight *******

Good day, I took out a funeral policy last year which I have been paying a premium of R400 every month on the 1st of each month. Today they decided to debit my account on the 25th which I never agreed to. I called the call center who told me that my account was being tracked and unfortunately they could not reverse the debit order. I never agreed to my account being tracked. This bis daylight *******. I needed that money for something very urgent. The call centre agent Zikhona then said I should take her word that she would make sure it would be debited from the 1st because she would fix the date. This is a funeral policy so why should it be tracked?? They took R420 of which I needed to use that money for my daughters school activities. I have now requested the policy to be canceled. I will not be inconvenienced would rather move to a better company who value my business.