Old Mutual Comms and clientele is very bad.

Apparently I had a cash back on my policy with Old Mutual.. but what upsets me is that they didn’t confirm the banking details that I use before depositing the money in. I only got the sms that premium back has been deposited to my account and I haven’t been using that bank account - I actually thought it’s been blocked by now - only to find that its still active and has an amount overdue due to charges and all so I won’t be able to get and enjoy my cash back. I don’t even receive communication from Old Mutual to keep track of policies that I have with them nor do their Advisors work closely with us clients to advise on such things. I really do not understand how they operate. I don’t even understand why they cannot cancel the transaction so that I submit my new banking details.

Below is the sms they sent:

Old Mutual: Dear A MTSABE, 69253P ********** 15. Premium Back of R1197.36 will be paid into your bank account in 3 working days. NO REPLY SMS.