Old mutual cold service/no service.

I sent a mail to the call centre asking to cancel my wife's policy and by accident included my policy number in the mail. No one called me to even attempt to retain the business. Subsequently, they canceled 'MY' life insurance and not my wife's. I then had a strange debit order go off my account which I queried. Without coming back to me they then canceled my wife's policy and sent me a form to fill in to re-engage my policy which I have religiously been paying for 20 years. The re-engagement is subject to a medical and underwriting i.e I will not get the same premiums that I have been paying for the last 20 years. I have heard nothing from Old mutual. Very cold process, no care corporate.