AP
Amelda P
1 reviews | Active since Apr 2011
26 Nov 2025, 08:17
Old Mutual - Client Service is non - existing
Old Mutual's client service is shocking. Have cashed in an RA. The process according to them takes 15 to 21 days. We are over a month down the line, no one can tell me what is going on with my claim. I only get told they will escalate it and someone will call me back. No one ever calls me back. So I guess Old Mutual think my money I invested is their money
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Replies (2)
Old Mutual's replyOfficial
26 Nov 2025, 08:42Good day Amelda,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Nov 2025, 08:42
Official
Good day Amelda,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
AP
Amelda P's updateReviewer Update
19 Dec 2025, 07:43I am done like burned toast. Thank you Old Mutual. You managed to break me....I have no more words. On the 11/12/2025. I received an update: Policy ***3 payment has been initiated and send for authorising. Needless to say we are on the 19th and no payment has been made.
AP
Amelda P's update19 Dec 2025, 07:43
Reviewer Update
I am done like burned toast. Thank you Old Mutual. You managed to break me....I have no more words. On the 11/12/2025. I received an update: Policy ***3 payment has been initiated and send for authorising. Needless to say we are on the 19th and no payment has been made.