Old Mutual client service.

On the 25th of August I requested for a policy to be commutated. I asked my FSP to assist which he did. Then he rep**** that ID and proof of recidence was required which I submitted. After a week of no response I enquired with my FSP. He rep**** that he is struggling not getting answers out of them!! Apparently according to my FSP's enquiry Old Mutual informed him that a consultant which handled my case "thought" the case was "completed"!! I wrote en e-mail to Old Mutual client services which furnished me with a case number. I followed up today and still no reply!! I am extremely distubed and concerned that we are sitting with another case of *****!! Will I ever get my investment!!!????