old mutual claims i don not have a policy but i have documents emails and proof of payments

i am disgusted with old mutual services i replaced my policy from sanlam to old mutual in august with no waiting period ever since, i have all emails and communications from them. i have all my proof of payments which i have been making since inception of policy. my mother passed on on the 7th of December 2022 i put through the claim and the service consultant telling me there is no active policy. but they are able to see my payments and claim the last consultant advise me somebody did not allocate my payments but i used policy number when making payments and i forward them pop. i will make sure i take legal action again them. i have all correspondence from them advising me there is no waiting period and my policy is in order. i have the policy schedule and summary from them. if anybody can assist me with legal advice this is my number ***