IM
Ingrid M
1 reviews | Active since Nov 2024
26 Nov 2024, 13:55
OLD MUTUAL CLAIMS
I submitted a claim for dreaded disease, which was declined. I submitted documentation to the ee complaints department, who sent an email to say that the complaint will be investigated, and feedback will be provided within 5 working days. This is day 7. Is this how Old Mutual handles complaints?
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Old Mutual's replyOfficial
26 Nov 2024, 14:07Hi Ingrid
Thank you for submitting your review. We sincerely apologise for your service experience. We will investigate this matter and we will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Thank you for submitting your review. We sincerely apologise for your service experience. We will investigate this matter and we will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Nov 2024, 14:07
Official
Hi Ingrid
Thank you for submitting your review. We sincerely apologise for your service experience. We will investigate this matter and we will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Thank you for submitting your review. We sincerely apologise for your service experience. We will investigate this matter and we will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management