GL
Geoffrey L
1 reviews | Active since Nov 2022
14 Nov 2022, 10:14
Old Mutual Claims
Hi Everyone.
My mom had a policy with Old Mutual. She passed away last month and we went to their offices, on the 12th of October, to speed up the claims process. To date, we have submitted all the relevant documents but still heard nothing from Old Mutual. Our claim was supposed to pay out within 3-4 working days. There is NO mechanism to track your claims process. NO reply to our emails. NO call back. NO explanation. I will NEVER recommend Old Mutual.
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Replies (2)
Old Mutual's replyOfficial
14 Nov 2022, 10:15Dear Geoffrey
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply14 Nov 2022, 10:15
Official
Dear Geoffrey
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
GL
Geoffrey L's updateReviewer Update
18 Nov 2022, 10:48Well it's been 5 days since my review and the swift response that meant nothing. Old Mutual is still terrible. Consistently so!
GL
Geoffrey L's update18 Nov 2022, 10:48
Reviewer Update
Well it's been 5 days since my review and the swift response that meant nothing. Old Mutual is still terrible. Consistently so!